Cross Cultural Management

Mastering the ability to work across cultures is a demand of today’s business internationalization. Managers or staffs responsible for the implementation and control of international projects face enormous, constant challenges and a complex set of new impressions in the accomplishment of their task e.g. the stress level experienced by facing abroad a different job, in a different country, different house and by dealing with the practicalities of settling down, not understanding the rules for the easiest practical tasks, managing new people, coping with individual isolation, the stress of the family in settling down, being irritated when things don’t run smoothly, not being able to work to a normal time schedule as things don’t happen as planned, not understanding what really drives their local counterparts, identity confusion, even lack of self-confidence causing stress in the acculturation process. The problem arises when people are not culturally prepared and don’t have these automatic response mechanisms with international counterparts. How difficult or easy is to cope with such demand will depend on the cultural intelligence of the individual and its preparation.

Students will share their previous and current overseas experiences
Group discussion
Self reflection and evaluation
Case study
Role game, application and experiential exercises
Presentation
Video and discussion

Instructor:

Dr. Dolores Bengoa PhD, M.Ed

Organisation:

This seminar is offered as Inhouse-Training.

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Learning objectives

To understand the importance and influence of effective cross-cultural management in a global context and its fundamental elements.
To learn how to assess your international communication skills.
To recognise, reduce and overcome barriers that hinder effective cross-cultural communication.
To develop greater sensitivity in the meaning of values as determinant factors in international business.
To create a deeper understanding of your own values and cultural assumptions as a bridge or barrier to intercultural communication.
To strengthen your ability to understand, predict and to handle a variety of situations that occur when acting as a manager in a multicultural context.